Terms & Conditions

Please read our Terms & Conditions carefully. By using the musicshopeurope.com website, you agree to be bound by these conditions.

Conditions of Web Site Use

Contract of Sale

§ 1 Scope of Contract
The following general terms and conditions in their updated version at the time of order are the only terms and conditions, which are valid for the business relationship between Music Shop Europe and the customer. The seller does not recognise any other conditions set by the customer unless the seller has given his express confirmation in writing that these are valid. Our general terms and conditions are valid even if we carry out the delivery unconditionally in the knowledge that the customer is using general terms and conditions which conflict with or deviate from our own.

§ 2 Conclusion of Contract
A Contract of sale exists between you and MusicShopEurope.com only exists as a binding contract when MusicShopEurope.com accepts your order with an order confirmation via email and informs you that the release of your goods has been initiated. This confirmation is then valid for your entire order and all other purposes, on which you were informed of this via email from MusicShopEurope.com. It is immaterial whether you have received this e-mail or not. 

§ 3 Right of Revocation
Consumers have a legal right of revocation. A consumer means any natural person who enters into a legal transaction for a purpose that is outside his trade, business or profession. See our Returns Policy for specific details. 

§ 4 Non-Availability
We reserve the right not to carry out your order if the title you ordered is not in stock, or if the out of stock title and/or is out of print at the publishing company and therefore unavailable. In this case we will inform you immediately that the product is not available and will immediately refund any amount you may have already paid.

§ 5 Prices and Shipping Costs
The sales prices at time of order are final. Our prices are final prices in Euros, Swiss Francs and Sterling. They include VAT when relevant. For details on our specific delivery rates and times, please see the delivery table below. 

§ 6 Reservation of Property Rights
The product ordered remains our property until the full sales price has been paid.

§ 7 Warranty for Material Defects and Guarantee
(1) We are liable for material defects according to the relevant legal provisions, in particular §§ 434 et seq. BGB (German Civil Code). There is a seller's warranty of 12 months on items sold to businesses.
(2) An additional guarantee for the items we deliver only exists if this is explicitly stated in the purchase confirmation for the item in question.

§ 8 Applicable Law and Place of Jurisdiction
The law of The Netherlands and shall apply with the exception of the UN Convention on Contracts for the International Sale of Goods. If the customer is a retailer or a legal person governed by public law, the sole place of jurisdiction for any dispute resulting from the contract shall be the competent court for our company headquarters in The Netherlands.

Delivery Rates & Times

Music Shop Europe aims to provide affordable and timely options to all our customers around the globe. With FREE delivery available on orders over a certain value, you are sure to get your music on time and at the right price!

Within the European Union

Region                               Delivery Time*       
Delivery Cost                                                   Tracking Available?

Belgium, Germany,
The Netherlands

2-3 Days

Free delivery on ALL orders over €20,
otherwise €2.50 per shipment.



2-3 Days 

Free delivery on ALL orders over €35,
otherwise €3.50 per shipment. 



2-3 Days

Free delivery on ALL orders over CHF 25,
otherwise CHF 4.99 per shipment. 



2-3 Days

Free delivery on ALL orders over €35,
otherwise €3.50 per shipment.

United Kingdom

2-3 Days 

Free delivery on all order over £15,
otherwise £2.50 per shipment.

Other EU Countries

4-6 Days

Free delivery on all orders over €35,
otherwise €4.99 per shipment.

Outside of the European Union

Region                               Delivery Time*          Delivery Cost                                                  Tracking Available?


1-3 Weeks

Free delivery on all orders over €99,          
otherwise €7.99 per shipment.

1-2 Weeks

Free delivery on all orders over €99,
otherwise €5.99 per shipment.

*Please note: Most orders are dispatched within 24 hours, for items that are not-in-stock an additional period of 2-3 weeks will usually be added to your total delivery time.  

Returns Policy

At Music Shop Europe you may return any product within 30 days of receiving it.

For unwanted items:

Return any items within 30 days of the delivery date. Please note, the items must be in its original condition and/or unopened. We cannot accept returns of purchases of video, audio, DVD or software products if the item has been unsealed. We cannot accept the return of digital download items. Upon receipt of the items, we will issue you a full refund. Please note that you are responsible for the costs of returning the unwanted items, but that the total purchase will be refunded in line with EU Refund Rights Law.

Damaged or incorrectly sent items:

Return any items if it has been damaged or incorrectly sent by addressing to the returns address below. Upon receipt of the items, we will issue you a full refund including the cost of returning the item. Please outline the damage or delivery error in writing on the order summary included with the return so that we can approve a refund of your return costs in line with EU Refund Rights Law.*

How to return your items:

To successfully return an item simply describe the reason for return (UNWANTED, DAMAGED, INCORRECT) in writing on the order summary and return to the address below.

Returns address:
Music Shop Europe B.V.
Attn: Music Shop Europe - Returns 
Businesspark Friesland-West 15
8447 SL Heerenveen

Have questions about returning items or Music Shop Europe's return policy:

Contact Us should you need further assistance or clarification on how to return items. 

*Please note:
 You will be responsible for the costs of returning the items to us unless it is damaged or has been incorrectly sent (as outlined by EU Refund Rights Law). We are unable to accept any items that you wish to return following 30 days of the delivery date, unless it is damaged or has been incorrectly sent. 

This returns policy does not effect your statutory rights. 

Privacy Policy

Music Shop Europe BV respects your right to privacy and is committed to ensuring the security of our customers’ information. By visiting our website you accept our Privacy Policy as outlined below. 

Information We Collect and How It's Used 

Contact Information

Music Shop Europe does not sell, trade or rent your personal information to others. To process your order, we require you to provide us your name, mailing address, and email. When you sign up for our email newsletters or other information services, we need only an email address. We monitor site usage and traffic in aggregate to help us develop and improve the web experience for you the customer. We also try to personalize your shopping experience as much as possible by using your browse history and past purchases to recommend the products of interest to you. We may also use your contact information to notify you about important changes to our site, new services and special offers. 

We may also use your contact information to send you printed catalogues or other related material by post. If you do not wish to receive this form of mail from us, again, please contact us.

Need to make a change?

If you would like to change any of your information in our database, please feel free to Edit Your Details or Contact Us.

Aggregate Information

We collect aggregate information on visits made to our website. When you visit our website, our web server recognises your domain name, but not your email address. This means that we can track visits to our site, while visitors remain anonymous. Non-personal information is collected, such as how many consumers visit the site, what pages are accessed and which browsers or operating systems are used. This information helps us improve the content of our site.


Cookies are pieces of data your web browser stores on your hard drive. We use cookies to create your shopping list. Cookies allow you to make a list of products that interest you, and retrieve it again on subsequent visits to the site. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. Music Shop Europe does not use cookies to gather any personal information.

Data Sharing and Transfer

Other than as described above, Music Shop Europe will not share or transfer your personal information to third parties. In the event that Music Shop Europe is ever bought, sold, or merged with another entity, we reserve the right to transfer all of our collected information along with the rest of the assets of the company to the new owner.


This web site contains links to other sites. Please be aware that Music Shop Europe is not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every linked web site, as their privacy policies may differ from ours. This privacy statement applies solely to this web site.

Copyright Ownership

Music Shop Europe retains full copyright ownership, rights and protection of all materials contained in this web site.

Notification of Changes

We reserve the right to revise this privacy policy. In the event of a revision, changes will be posted on this web site so our visitors and customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please Contact Us.